Buyback Policy

Device Requirements:
- All devices must be unlocked for use with any carrier and must not contain any user information or cloud account data. Devices not meeting these criteria may be valued as "damaged or broken."

Packaging Instructions:
- Place iPhones, mobile phones, and small accessories in a padded envelope.
- Use bubble wrap to secure and protect the items.
- Seal the package with clear packing tape covering the label to prevent damage during transit.

Shipping Details:
- Ship your package within 30 days to qualify for the offered amount.
- Most packages are received within 3 business days, though delivery times may vary.
- Track your package online for delivery updates.
- You'll receive an email notification upon our receipt of your item.

Payment Process:
- Payment occurs after we receive and thoroughly inspect your package.
- Monitor your payment status via your account page.
- Expect contact within 7 business days after delivery for payment processing.
- If there are any issues with your payment method or the device, you will receive an email notification.
- In case of incorrect information, a revised payout offer will be provided, and you may opt to return the device using a prepaid shipping label provided by us.